Terms & Conditions

1. Overview of Services

MedSalesCoach provides:

• Online educational content (self-paced digital course materials), and
• Coaching and mentorship services (strategy, guidance, and feedback).

MedSalesCoach does not provide recruiting, placement, employment, or staffing services. We are not an employment agency, we do not act as your agent with any employer, and we receive no compensation from employers in connection with your job search.

The Services are educational in nature and do not constitute legal, financial, tax, medical, or employment advice. You should consult a qualified professional before making decisions in any of those areas.

2. Eligibility and Account Access

You must be at least 18 years of age and legally able to enter into a binding contract to purchase or access the Services. By purchasing, you represent that you meet these requirements and that all information you provide is accurate and complete.

If the Services are provided through an account or login, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Login credentials are personal to you and may not be shared, sold, or transferred. Notify us promptly at anthony@medsalescoach.com if you believe your account has been accessed without your authorization.

3. Online Course (Digital Product)

3.1 Access & Delivery

The Online Course is a digital educational product delivered electronically. Access is granted immediately upon successful payment unless otherwise stated. You are responsible for maintaining the internet connection, device, and software required to access the materials.

3.2 No Refund Policy

Due to the nature of digital content and immediate access, Online Course purchases are final and non-refundable except when a money-back Conditional Offer Guarantee was expressly included in your written purchase offer and you satisfy every applicable requirement in Section 5. By completing your purchase, you expressly consent to immediate delivery of digital content and acknowledge that you waive any right of withdrawal or cancellation that would otherwise apply once delivery has begun.

3.3 No Guarantee of Results

MedSalesCoach does not guarantee interviews, job offers, employment, income, or career advancement. Results depend on individual effort, experience, qualifications, and market conditions. Any testimonials, case studies, earnings examples, or results shared on our website or in our materials are illustrations of what some clients have achieved and are not a promise, projection, or guarantee of your own results.

3.4 Intellectual Property

All course materials are proprietary and for personal use only. You may not copy, share, reproduce, distribute, resell, publicly display, or create derivative works from any content without express written permission.

Subject to your compliance with these Terms and payment in full, MedSalesCoach grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the materials for your own individual, non-commercial career development. All right, title, and interest in the Services — including text, video, audio, templates, scripts, frameworks, trademarks, and logos — remains with MedSalesCoach or its licensors.

4. Coaching Program (Mentorship Services)

4.1 Scope of Coaching

The Coaching Program provides personalized guidance, strategy, and mentorship related to career development in medical sales. Coaching may include calls, written feedback, resources, and ongoing support as determined by MedSalesCoach.

4.2 Duration of Support

Coaching support is available for up to one (1) year from the date of purchase, unless otherwise specified in writing. Support that goes unused within that period expires and is not refundable, creditable, or transferable.

4.3 Scheduling, Cancellations, and No-Shows

Coaching sessions are scheduled through the booking tools we make available. We ask that you provide at least 24 hours' notice to reschedule a session. Sessions missed without notice, or cancelled with less than 24 hours' notice, may be treated as delivered at our discretion. We will make reasonable efforts to reschedule sessions that we need to move.

4.4 No Refund Policy

All coaching purchases are final and non-refundable, regardless of participation level, progress, or outcome, except when a money-back Conditional Offer Guarantee was expressly included in your written purchase offer and you satisfy every applicable requirement in Section 5.

4.5 No Employment Guarantee

MedSalesCoach does not guarantee interviews, job offers, employment placement, or specific career outcomes. Coaching services do not constitute recruiting or placement services.

4.6 Confidentiality

We treat the personal and professional information you share in coaching as confidential and will not disclose it to third parties except as described in our Privacy Policy, as needed to deliver the Services, or as required by law. We may use anonymized, non-identifying observations from coaching to improve our programs.

5. Conditional Offer Guarantee

5.1 Nature and Availability of the Guarantee

The Conditional Offer Guarantee applies only when a money-back guarantee was expressly included in the written offer, order form, or checkout terms for your purchase. It is a conditional refund commitment, not a promise that you will receive an interview, job offer, employment, a particular position, or any level of compensation. Eligibility requires strict and continuous compliance with every condition below. References to "Eastern Time" mean the time observed in America/New_York, including daylight-saving time.

5.2 Course Completion Requirement

Your "Enrollment Date" is the date on which your enrollment in the Coaching Program begins, as reflected in MedSalesCoach records. You must complete all published course modules made available through your account no later than 11:59:59 p.m. Eastern Time on the calendar date falling thirty (30) calendar days after your Enrollment Date. For example, a July 1 Enrollment Date produces a July 31 completion date. Completion is determined from the electronic module-progress records maintained through your account. Failure to complete the course by this deadline permanently ends eligibility under the Conditional Offer Guarantee.

5.3 Eligible Weeks

If you complete the course on time, weekly activity tracking begins at 12:00 a.m. Eastern Time on the first Monday after course completion. The partial calendar week in which you complete the course is excluded. Each "Eligible Week" then runs from Monday at 12:00 a.m. through the following Monday at 12:00 a.m. Eastern Time; the current incomplete week is not included in any compliance calculation.

5.4 Weekly Application and Networking Requirements

For an Eligible Week to be compliant, you must satisfy both of the following requirements during that same Eligible Week:

• Submit and accurately log at least three (3) bona fide applications for open roles.
• Successfully speak by telephone with at least three (3) unique professional contacts in connection with your job search and accurately log each successful conversation.

A successful telephone conversation requires a live conversation with the contact. Voicemails, unanswered calls, attempted calls, text messages, emails, social-media messages, connection requests, and other written exchanges do not qualify. Multiple successful conversations with the same person during one Eligible Week count as only one unique contact for that week. The three unique contacts may be associated with one company or distributed among multiple companies or applications.

5.5 Required Compliance Percentage

The first four (4) finalized Eligible Weeks form the initial evaluation period. Beginning when the fourth Eligible Week is finalized, and after each later Eligible Week is finalized, at least seventy-five percent (75%) of all finalized Eligible Weeks must be compliant. A week is compliant only when both the application requirement and the unique successful telephone-contact requirement are met or exceeded. Three compliant weeks out of four equals 75% and satisfies the requirement. If your cumulative compliance percentage falls below 75% at any required evaluation, eligibility under the Conditional Offer Guarantee permanently ends and cannot later be restored by additional activity.

5.6 Logging, Finalization, and Accuracy

You are responsible for completely, truthfully, and accurately logging applications, networking contacts, and successful telephone conversations through the tools MedSalesCoach provides. You may enter truthful activity after the date on which it occurred; however, once MedSalesCoach finalizes an Eligible Week, later entries, edits, deletions, or backdated activity do not change that week's guarantee result. MedSalesCoach may deny guarantee eligibility for falsified, duplicated, misleading, or unverifiable records, attempted manipulation of activity dates or identities, or other material misrepresentation.

5.7 End of Guarantee Tracking

Guarantee tracking ends upon the earliest of: (a) your acceptance of a job offer; (b) your failure to complete the course by the thirty-day deadline; or (c) your cumulative weekly compliance percentage falling below 75% after the initial four-week evaluation period. An "Accepted Offer" occurs when you affirmatively accept an offer of employment, regardless of the anticipated start date and regardless of whether the role resulted from a particular application, networking contact, or other aspect of the Services. Accepting an offer satisfies the employment-outcome endpoint and ends any right to a money-back refund under the Conditional Offer Guarantee.

5.8 Refund Eligibility and Continued Access

Satisfying the participation conditions above preserves eligibility to make a refund claim only under the specific Conditional Offer Guarantee included in your written purchase offer. The applicable guarantee period, refund amount, claim deadline, and claim procedure are those stated in that written offer. These Terms do not enlarge or extend those purchase-specific terms. Becoming ineligible under the Conditional Offer Guarantee does not by itself terminate your otherwise valid access to the course or coaching services; it only ends eligibility for the conditional refund.

6. Client Responsibilities

You acknowledge and agree that:

• You are solely responsible for your actions, applications, communications, and decisions.
• Your results depend on your effort, consistency, follow-through, and market conditions.
• MedSalesCoach is not responsible for hiring decisions made by third parties.
• All information you provide to us — including on your résumé, applications, and intake forms — is truthful and accurate.
• You will comply with all laws and with any obligations you owe to current or former employers, including confidentiality, non-solicitation, and non-compete obligations.

7. Acceptable Use

You agree not to:

• Record, transcribe, or reproduce coaching calls or course content without our prior written consent.
• Share, resell, or provide access to the Services to any other person, including within a group, team, or company.
• Use the Services to build, market, or operate a competing coaching, course, or career-services offering.
• Reverse engineer, scrape, or attempt to gain unauthorized access to any part of the website or delivery platforms.
• Harass, abuse, threaten, or discriminate against MedSalesCoach staff, contractors, or other clients.
• Post or transmit unlawful, infringing, or misleading content through any channel we provide.

Violation of this section is grounds for immediate termination of access without refund, in addition to any other remedies available to us.

8. Payments & Chargebacks

All prices are stated in U.S. dollars and are exclusive of any applicable taxes, which are your responsibility. Payments are processed by third-party payment processors; we do not store your full payment card details. You represent that you are authorized to use the payment method you provide.

If you purchase through a payment plan, you authorize us and our processor to charge each scheduled installment. You remain responsible for the full purchase price even if you stop participating. Failed or missed payments may result in suspension of access until the balance is brought current.

You agree not to initiate chargebacks or payment disputes without first contacting MedSalesCoach to attempt resolution. Unauthorized chargebacks may result in termination of access to Services, and we reserve the right to recover amounts owed, together with related fees and reasonable collection costs.

9. Electronic Communications and Marketing

By providing your email address or phone number, you consent to receive communications from us electronically, including messages relating to your purchase, scheduling, and program delivery. You also consent to receive marketing emails, from which you may unsubscribe at any time using the link in any marketing message. Transactional messages about an active purchase are not marketing and may continue after you unsubscribe.

If you provide a mobile number and opt in to text messages, message and data rates may apply and you may opt out at any time by replying STOP. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

10. Third-Party Services and Links

The Services rely on third-party tools for payment processing, scheduling, video hosting, email delivery, and hosting. Our website may also link to third-party sites, job boards, or employer pages. We do not control third-party services and are not responsible for their content, availability, practices, or terms. Your use of a third-party service is governed by that provider's own terms and privacy policy.

11. Privacy

Our collection and use of personal information in connection with the Services is described in our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

12. Disclaimer of Warranties

All Services are provided "as is" and "as available." MedSalesCoach makes no warranties, express or implied, regarding accuracy, completeness, or results.

To the maximum extent permitted by law, we disclaim all implied warranties, including any warranty of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any content will be current or suitable for your circumstances.

13. Limitation of Liability

To the maximum extent permitted by law, MedSalesCoach shall not be liable for any indirect, incidental, consequential, or special damages, including loss of income, employment, or business opportunities.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the amount you actually paid to MedSalesCoach in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless MedSalesCoach and its owners, employees, and contractors from any claims, damages, liabilities, and reasonable legal fees arising out of your use of the Services, your violation of these Terms, your violation of any law or third-party right, or any information you provide to employers or other third parties.

15. Termination of Access

MedSalesCoach reserves the right to suspend or terminate access to Services for violations of these Terms, misuse of content, or abusive behavior. Termination for cause does not entitle you to a refund. Sections relating to intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.

16. Dispute Resolution

Before filing any claim, you agree to first contact us at anthony@medsalescoach.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

If the dispute is not resolved informally, any claim arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the state in which MedSalesCoach operates, and you consent to personal jurisdiction and venue there. To the extent permitted by law, each party waives any right to bring or participate in a class, collective, or representative action.

17. Force Majeure

MedSalesCoach is not liable for any delay or failure to perform caused by events beyond our reasonable control, including illness, natural disasters, outages of third-party platforms, labor disruptions, or government action. Delivery timelines will be extended for the duration of the event.

18. Modifications to Terms and Services

MedSalesCoach may update these Terms at any time. The version in effect is identified by the “Last updated” date at the top of this page. Continued use of Services after changes constitutes acceptance of the revised Terms.

We may also modify, improve, or discontinue portions of the Services, including replacing course modules or delivery platforms, provided the overall value of what you purchased is preserved.

19. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy, Cookie Policy, and any written coaching agreement, constitute the entire agreement between you and MedSalesCoach and supersede any prior representations.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign or transfer these Terms or your access to the Services. We may assign them in connection with a merger, acquisition, or sale of assets.
• Independent contractor: Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between you and MedSalesCoach.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which MedSalesCoach operates, without regard to conflict of law principles.

21. Contact Information

For questions regarding these Terms, please contact:

MedSalesCoach — anthony@medsalescoach.com